Digital Debt Collection

Harness AI-driven automation for efficient engagement

• Utilize AI for Seamless and Automated Customer Engagement
• Enhance Efficiency with a Hybrid AI-Human Interaction Model
• Automate Customer Journeys with Intelligent Voicebots
• Implement AI-Driven Follow-Ups to Assess Payment Intent
• Customize Campaigns with Risk and Language-Based Targeting
• Gain Data-Driven Insights on Customer Reachability and Conversions

Assess and implement the best collection strategy

• Implement region-specific SMS and voice messaging campaigns for targeted borrower engagement.
• Gain comprehensive, real-time visibility into borrower interactions, including call recordings, through the CX Platform.
• Enhance campaign effectiveness with campaign effectiveness analysis and data-driven strategy refinement

Predictive Analytics to optimize collection efforts

• Incorporate data-driven insights to enhance debt collection strategies.
• Implement AI-powered, scalable, and efficient digital debt recovery solutions.
• Leverage machine learning models to assess borrower recoverability and contactability.
• Optimize digital outreach with CollXpert' consultative framework, focusing on Channel, Language, Content, Intensity, and Timing.
• Tailor campaign strategies using risk-based and language-specific segmentation for higher engagement and recovery rates.

Field Agent Digital Platform

Enhancing Efficiency in Field Debt Collection Operations

• Streamline the end-to-end field debt collection process by integrating advanced technology and intelligent automation, ensuring seamless case management and optimized recovery efforts.
• Implement smart case allocation mechanisms that assign borrowers to field agents based on geographic proximity, either through automated algorithms or manual selection, to enhance operational efficiency and reduce turnaround time.
• Enable dynamic scheduling and route optimization for field collectors, ensuring maximum coverage, reduced travel time, and improved engagement with borrowers for higher recovery success rates.
• Empower field agents with multilingual accessibility, offering support for Indian vernacular languages, facilitating effective borrower communication and personalized interactions.
• Ensure seamless documentation and compliance by allowing field collectors to securely record recovery proofs, track deposits in real time, and conveniently access legal notices, fostering transparency and accountability in the collection process.

AI-Powered Collection Platform for Field Loan Recovery

• Leverage an advanced, technology-driven platform integrating AI and ML to optimize field loan collections and enhance efficiency.
• Access detailed borrower profiles with comprehensive loan data, including outstanding balances, payment history, and repayment status, ensuring informed decision-making.
• Track and manage collection activities seamlessly, logging scheduled visits, promises-to-pay (PTP) commitments, and real-time payment updates for improved monitoring.
• Track and manage collection activities seamlessly, logging scheduled visits, promises-to-pay (PTP) commitments, and real-time payment updates for improved monitoring.
• Instantly generate, download, and share digital receipts via preferred communication channels, ensuring transparency and streamlined documentation.

Simplified and Efficient Field Collection & Reconciliation

• Accurately track field collections with automated reconciliation, reducing errors and manual work.
• Enter payments in real time, with automatic calculations for EMIs, penalties, and outstanding balances.
• Keep customers informed with instant notifications confirming their payments.
• Simplify reconciliation through automatic deposit validation and easy re-submission of collections.

AI-Powered Dialer System

A Dialer for Debt Collection is an advanced, automated calling system designed to enhance borrower engagement, improve collection efficiency, and maximize recovery rates. By integrating AI and data-driven insights, the dialer ensures seamless, personalized, and high-volume outreach while reducing manual effort.

Automated & Intelligent Dialing

• Prioritize high-risk accounts with AI-driven call sequencing.
• Increase agent productivity with predictive and auto-dialing features.
• Reduce idle time with dynamic call routing and real-time borrower insights.

Omnichannel Communication

• Engage borrowers via voice calls, SMS, emails, and WhatsApp for higher response rates.
• Personalize outreach with region-specific language support and adaptive call scripts.

Real-Time Monitoring & Call Recording

• Gain complete visibility into collection calls with live monitoring and analytics dashboards.
• Record and review calls for compliance, quality assurance, and performance improvement.

Seamless Payment Integration

• Allow borrowers to make instant payments during the call via UPI links, QR codes, and payment gateways.
• Automate follow-ups with AI-driven reminders and payment confirmation messages.

Regulatory Compliance & Security

• Ensure adherence to debt collection regulations with built-in compliance tracking.
• Maintain data security with end-to-end encryption and access controls.

Integrated Legal Resolution Platform

Optimize legal recovery workflows and expedite debt collections with the Collxpert Litigation Management System (LMS). Fully integrated with loan portfolios and core banking systems, Collxpert LMS streamlines debt recovery while fostering seamless collaboration between legal teams, debt collection specialists, consultants, and advocates.

Enhance team collaboration with a centralized management system.

• Automate and optimize pre- and post-litigation workflows to improve legal process efficiency.
• Streamline team administration with bulk requests, approval mechanisms, and escalation management.
• Stay informed with platform-based reminders and email notifications for pending tasks and court hearings.
• Maintain and update critical case details effortlessly while accessing a comprehensive, account-wide view on a unified data platform.

Enable real-time case management and tracking for efficient legal oversight.

• Handle a wide range of case types, including Section 138, Arbitration, SARFAESI, IBC, RDB & FI, consumer disputes, criminal, civil, and other legal matters.
• Monitor cases seamlessly with live e-Courts data, directly linked to your loan portfolio.
• Receive automated case updates through e-Court integration, along with timely alerts on court proceedings.
• Ensure compliance with regulatory audits through a detailed audit trail of all case activities.

Streamline legal collections and billing management through automation.

• Improve case progression, recovery rates, and advocate tracking with real-time insights from a centralized litigation dashboard.
• Leverage advanced analytics and dashboard tools to develop risk-based legal collection strategies for different borrower segments.
• Efficiently assign, manage, and update advocates and publication vendors within a single platform.
• Customize, schedule, and monitor MIS reports, billing summaries, aging analysis, case progress, and other regulatory reports for comprehensive oversight

Efficiently handle legal notices and communications with automation.

• Seamlessly generate, dispatch, and track both digital and physical notices through predefined workflows.
• Access Proof of Dispatch (PoDs) instantly for all physical notices.
• Customize notice drafts in multiple regional languages for better borrower engagement.